Last updated: July 2026
Fabric cut to order
Because fabric is cut to your specified length, we can't accept returns for a simple change of mind once it's been cut. We recommend ordering a swatch first if you're unsure about colour or hand-feel.
Faulty or incorrect items
If what you received is damaged, faulty, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll offer a replacement, store credit, or a full refund — your choice.
Unopened notions and trims
Buttons, trims, and other non-cut notions can be returned unopened and in their original condition within 14 days of delivery for a refund to your original payment method, minus the cost of return shipping.
How to start a return
- Email admin@elkhawaga-fabrics.com or use our contact form with your order number and the reason for the return.
- We'll confirm whether the item qualifies and send instructions for sending it back.
- Once we receive and inspect the item, we'll process your refund or replacement within 5 business days.
Refunds
Approved refunds are issued to your original payment method. For Cash on Delivery orders, we'll arrange a bank transfer or store credit instead. Refunds can take a few extra business days to appear depending on your bank.
Questions
Not sure if your order qualifies? Reach out before sending anything back — email admin@elkhawaga-fabrics.com or use our contact form.